Deleting your data

Ask us to close your account through Get help in the app, or on WhatsApp +60 17-387 1472. We confirm it is you, then delete or anonymise your account and business data within 90 days.

You sent your details to that business, so ask the business first; we help it delete them. You can also ask us directly on WhatsApp +60 17-387 1472: give the phone number or email you used and, if you have it, the reference code shown after your enquiry.

We delete your enquiry, your WhatsApp reference and the campaign details linked to it within 30 days, and tell you when it is done.

Data Grova holds from Meta about you — for example an enquiry from a Facebook or Instagram ad, or a message to a Page Grova runs — is deleted in the same way and within the same time.

If you allowed Meta’s measurement cookie on a business’s page, Meta also holds that data under its own policy. You can remove it with Meta’s “Your activity off Meta technologies” setting, and clear the cookie in your browser.

Records the law requires, such as commission, statement and payment records, are kept for 7 years and then deleted. Where we can, we remove your name and contact details from them.

Backup copies are replaced every day and older ones are deleted after 14 days, so deleted data leaves the backups within 14 days.

Contact us on WhatsApp +60 17-387 1472. More detail on how we handle personal data is in our Privacy Policy at grova.work/privacy.